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To
perform high quality repair service at a fair price.
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To
use only proven merchandise of high quality distributed by
reputable firms.
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To
employ the best skilled technicians available.
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To
furnish an itemized invoice of parts and services which clearly
identifies any used or remanufactured parts. Replaced parts may
be inspected upon request.
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To
have a sense of personal obligation to every customer.
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To
recommend corrective and maintenance services, explaining to the
customer which of these are required to correct existing
problems and which are for preventive maintenance.
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To
offer the customer a price estimate for work to be performed.
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To
furnish or post copies of any warranties covering parts or
services.
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To
obtain prior authorization for all work done, in writing, or by
other means satisfactory to the customer.
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To
notify the customer if appointments or completion promises
cannot be kept.
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To
maintain customer service records for one year or more.
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To
exercise reasonable care for the customer's property while in
our possession.
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To
maintain a system for fair settlement of customer's complaints.
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To
cooperate with established consumer complaint mediation
activities.
